This agreement governs the use of the Divorces Direct website and all related services provided through the site. By accessing or using our services, you agree to be bound by these terms and conditions, which may be updated periodically. Please read this document carefully, as it outlines your rights and responsibilities in relation to our services.

Changes to Terms

• Right to Modify Terms
  We reserve the right to modify these terms and conditions at any time without prior notice. Any changes to the terms will take effect immediately upon posting the revised version on our website. It is your responsibility to review the terms periodically, as continued use of our services constitutes your acceptance of any modifications.
• Notification of Changes
  Where possible, we will attempt to notify users of substantial changes to these terms. However, we cannot guarantee that all users will be informed of each change. We recommend that you frequently check our website to stay informed of any updates or amendments to our terms and conditions.
• User Responsibility
  If you do not agree with any modification to these terms, you are required to discontinue using our services immediately. By continuing to use our website and services after a change, you signify your acceptance of the updated terms.

About Divorces Direct

• Identification of Divorces Direct
  Divorces Direct is operated by AA Online Services Limited, a legally registered company in England and Wales. Our registered office is located at Unit 8 Cunningham Court, Lions Drive, Blackburn, England, BB1 2QX. This is our primary business address and should be used for any official correspondence.
• Elucidation of Our Role
  Divorces Direct is an independent entity that provides a form filling service for divorces in England and Wales. We are not affiliated, endorsed, or associated with the HM Courts & Tribunals, UK Government or any governmental bodies.
• Means of Contact
  Our customer service team can be reached through the contact methods provided on our website at www.divorcesdirect.co.uk. Please note that our response time for inquiries is typically within three business days, excluding weekends and UK bank holidays. During busy periods, it may take longer for us to respond, but we are committed to addressing all inquiries as promptly as possible.

Your Acceptance

• By accessing and using our website and services, you signify your acceptance of these terms and conditions, including any future modifications. This acceptance forms a legally binding contract between you, the user, and Divorces Direct. If you do not agree to these terms, you should immediately discontinue using our website and services.

Services and Limitation of Liability

• Non-Legal Advice
  We are not a law firm and are not regulated by the Solicitors Regulation Authority (SRA). Consequently, we do not provide legal advice, nor do we represent clients in any legal matters. The information we provide should be used for informational purposes only. For legal advice, we strongly encourage you to consult a qualified legal professional.
• Limitation of Liability
  Divorces Direct is not responsible for any decisions or actions you take based on the information provided through our services. Please note we only fulfil the services and responses requested from yourselves once instructed.

Divorces Direct Services

• Provision of Information
  After purchasing one of our managed divorce services, you will be provided with an online questionnaire to complete accurately and thoroughly. Your divorce application will be prepared based on the information you supply in the questionnaire, along with a photo of your marriage certificate, which you will need to upload.
• It is crucial that all details entered into the questionnaire, including the spelling of names, are carefully checked before submission. Divorces Direct reserves the right to apply an administration fee for any changes required after the questionnaire has been submitted.
• Once your information is received, a member of our team will review and prepare your application before providing you with login details to access your completed application online.
• Throughout the divorce process, you will remain unrepresented. Divorces Direct will handle the submission of your information to your account at the appropriate stages.
• Please note, Divorces Direct will not register as your legal representative with the Court, sign any documents on your behalf, or attend any Court hearings related to your divorce.
• Our fully managed services are tailored for couples who mutually agree to the divorce. If you and your spouse are in conflict, these services may not be suitable. Divorces Direct cannot be held responsible for any delays or issues caused by disagreements or relationship challenges that impact the progress of your divorce.

Additional Costs

• Government-Imposed fees
  The fees imposed are established by the government and must be paid at the time of submission. These fees are subject to change without prior notice, and you will be responsible for paying any applicable fees in addition to our service charges. The fees for the divorce submission is £593.
• Postage and Printing Fees
  If you require physical copies of any documents to be sent to you by post, an additional fee of £35 will be charged to cover postage and printing costs. This fee covers all handling, materials, and recorded delivery expenses.

Support

• Customer Support Services
  Our customer support team is available to assist you with general inquiries regarding the Divorces Direct process and the use of our website. We strive to provide timely and helpful responses to all questions within three business days.
• Limitations of Support
  Please note that our customer support team is not qualified to provide legal advice. Our assistance is limited to technical support and guidance on the use of our services. For specific legal matters, we recommend consulting a solicitor or legal advisor.

Refund Policy

• Refund Period
  Our website adheres to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which grant you a 14-day cooling-off period to decide whether to proceed with the services provided. However, certain exceptions apply.
• If you access the questionnaire and begin using the service, or if we start preparing documentation during the cooling-off period, you will not be entitled to a refund of the amount paid. A detailed list of charges is available upon request and varies depending on the package purchased.
• Please note, no refund will be issued if we have delivered completed documents or created your online account and filled in the application or made a digital application accessible.
• Administration Fees
  In cases of refund requests, we reserve the right to deduct an administration fee to cover processing costs. The specific amount of this fee will be disclosed upon request and will be subtracted from the refunded amount.
• Refund Request Submission
  All refund requests must be submitted in writing to help@divorcesdirect.co.uk with a reason outlined as to why you wish to raise the refund. We aim to process valid refund requests within 10 to 14 business days of receipt.

Complaints Policy

• Submitting a Complaint
  If you are dissatisfied with our services, you may submit a formal complaint by emailing us at help@divorcesdirect.co.uk. Please include a detailed description of your issue, so we can conduct a thorough investigation.
• Resolution and Response Time
  We will investigate and respond to your complaint within 28 days. If further time is required to reach a resolution, we will notify you of the revised timeframe and keep you updated on the progress.

Limitations of Use

• Personal Use Only
  The website and all documents provided are intended for personal use only. You may not reproduce, distribute, or commercially exploit any of the materials without prior written permission from Divorces Direct.
• Compliance with Law
  You agree to use our website in a lawful manner and not to engage in any fraudulent, misleading, or illegal activities while using our services.

Telephone Conversations

• Call Recording Policy
  For training, quality assurance, and monitoring purposes, telephone conversations with our support team may be recorded. By contacting us, you consent to the recording of calls, as permitted by applicable law.

Disclaimer

• Non-Regulation Disclaimer
  Divorces Direct is not authorised or regulated by the Solicitors Regulation Authority (SRA). Our services do not constitute legal advice, and we do not assume responsibility for legal outcomes related to our services.
• Client Responsibility for Information Accuracy
  You are responsible for ensuring the accuracy and completeness of the information you provide. It is your responsibility to review any documents we produce before submission to relevant authorities.
• Limitation of Liability
  Divorces Direct is not liable for any losses, damages, or costs resulting from your use of our services. We strongly recommend that you seek independent legal advice to ensure that the information and documents obtained are appropriate for your situation.